Refund Policy

The short version

Once your reading has been delivered, it cannot be refunded, because you asked for it to be prepared immediately and it was made specifically for you. If something went wrong on our side, you get your money back.

When we refund, without argument

• Your reading was never delivered • A technical failure on our side produced a broken, empty or unusable reading • You were charged more than once for the same order • We could not produce your reading at all

In these cases we refund in full, or produce the reading properly, whichever you prefer.

When we do not refund

• You received your reading and simply did not like it, or disagreed with it • You entered the wrong birth date, time or place • You changed your mind after delivery

A reading is a written interpretation, not a factual claim that can be right or wrong. Disagreeing with it is not a defect.

Refunds on membership

The membership fee is charged at the start of each period. If you cancel during a period, your access continues to the end of it; there is no partial refund for that period, because the letter for it has already been written for you.

If you cancel during the free week, nothing is charged.

If a failure on our side meant a period's letter never arrived, we refund that period or produce the letter properly, whichever you prefer.

How to ask

Email hello@raymarchix.com within 30 days of your purchase, with the email address you used. We reply within 5 business days. Refunds go back to the card you paid with and usually take 5 to 10 days to appear.

Your legal rights

Nothing in this policy limits rights you have under the Australian Consumer Law or the mandatory consumer protection law of your own country, including the right to a remedy if the service is not delivered with reasonable care and skill.